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Facebook and Instagram Ads logo
Facebook and Instagram Ads

Click-to-Message Ads Run Ads That Start a Chat

A click-to-message ad is a Facebook or Instagram ad with a Send message button: someone taps it and a chat with your business opens in Messenger, Instagram Direct or WhatsApp, where your AI agent answers. On the Ads page in DM Champ you create these ads, start and pause them, and see what they spend and how many chats they start, without opening Ads Manager.

Businesses that sell in the chatAgencies running client adsOwners new to Ads Manager
3 destinations
Messenger, Instagram Direct, WhatsApp
Created paused
Nothing is spent until you press Start
Chats started
Shown per ad next to spend
Limited to these channels
WhatsAppInstagramMessengerTelegramLINEViberEmailWeb chatSMS
01How it works

Connecting Facebook and Instagram Ads Step by Step

What the setup actually looks like, from the connection screen to the first booking or record the AI handles in Facebook and Instagram Ads.

  1. 01
    Connect your Facebook ad account

    Open Ads in the sidebar and click Connect with Facebook. Sign in with the login that manages your Page and your ad account, then pick the ad account that pays and the Page the ads come from.

  2. 02
    Create the ad

    Choose where the chat opens, set a daily budget, the countries and the age range, and add an image, primary text, a headline and an optional greeting. A preview shows roughly how the ad looks on Facebook.

  3. 03
    Press Start when you are ready

    Every ad is created paused. Start runs it and spends up to its daily budget from your ad account, Pause stops it, and Delete removes it here and in your ad account.

  4. 04
    Watch the results and the chats

    The list shows each ad's status, daily budget, spend and chats started. The conversations land in Chats with the ad shown as the contact's source, and your AI agent answers them.

Every screen and field is covered in the setup guide: Facebook and Instagram Ads documentation.

02What it does

An Ad That Opens a Conversation

Instead of sending people to a page they have to fill in, a click-to-message ad opens a chat with your business. You pick the destination per ad: your Page in Messenger, your Instagram direct messages, or your WhatsApp number. The chat lands in the same inbox as every other conversation, so the AI agent that answers that channel picks it up straight away.

  • Messenger, Instagram Direct or WhatsApp as the destination
  • Daily budget, countries (up to 25) and an age range from 18 to 65
  • Image, primary text, headline and an optional greeting
03Spending

Nothing Runs Until You Say So

Every ad is created paused, so building and checking an ad never spends anything. When you press Start you confirm the daily amount and the ad account it is spent from, and Facebook charges the payment method on that ad account. You can pause an ad at any time, and a new ad may show In review while Facebook checks it; it starts by itself once approved.

04Results

Spend and Chats Side by Side

The Ads tab lists only the ads you created there, each with its status, daily budget, money spent and the number of people who started a conversation from it. Chats from these ads appear in Chats with the ad shown as the source, so you can see which ad each conversation came from.

05Worth knowing

Before You Connect

You need a Facebook Page and an ad account with a payment method, both managed by the Facebook login you connect with, and the channel the chat should open in connected to DM Champ. The Ads page is being rolled out in stages and shows in the sidebar once it is on for your account. Disconnecting stops the Ads page managing your ads; the ads themselves stay in your Facebook ad account. The Ads page is being rolled out in stages and shows in the sidebar once it is on for your account.

FAQ

Frequently Asked.

Yes. On the Ads page in DM Champ you connect your Facebook ad account and Page, then create an ad with its destination, daily budget, countries, ages, image and text. Starting, pausing and deleting it happens on the same page.
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