FormitableFormitable Integration Bookings Answered on WhatsApp
DM Champ connects to Formitable so your AI agent can check open tables, confirm a reservation, send a reminder and handle a change inside WhatsApp, SMS or Instagram. You pick which language Formitable data comes back in when you add the restaurant.
How it worksConnecting Formitable Step by Step
What the setup actually looks like, from the connection screen to the first booking or record the AI handles in Formitable.
- 01Open Booking and Calendar
In DM Champ click Settings in the left sidebar, then Booking and Calendar under the Integrations group, and click Connect on the Formitable card.
- 02Enter the ID and pick a language
Paste your Formitable Restaurant ID and choose Dutch, English, German, French or Spanish for the booking times and menus, then click Continue.
- 03Name the restaurant
Give it a label for your own list, optionally add your booking website, and click Add restaurant. The ID is verified against Formitable before it is saved.
- 04Point an AI agent at Formitable
Open the agent, go to the AI Abilities step, turn on Let this agent book appointments on the Bookings card, and choose Formitable in the provider picker.
- 05Fill in the knowledge base
Add your menu, location details and policies so the agent has the context to answer guest questions alongside taking the reservation.
Every screen and field is covered in the setup guide: Formitable documentation.
What it coversAvailability, Confirmations and Changes
Formitable handles online reservations, table planning, guest profiles, pre-orders and deposits, and review collection. DM Champ sits on top of it and does the talking. When a guest asks about availability on WhatsApp or another channel, the AI checks Formitable for open slots and comes back with options. Confirmations go out when a reservation is made, reminders go out before the date, and a change or cancellation made in the conversation syncs back to Formitable.
- Check Formitable for open slots and reply with options
- Confirm a reservation automatically once it is made
- Send reminders before the reservation date
- Sync modifications and cancellations back to Formitable
SetupA Restaurant ID and a Language
Connect Formitable under Settings, in the Integrations group, on the Booking and Calendar page. Enter your Restaurant ID, which sits in your Formitable dashboard URL or can be supplied by Formitable support, and pick the language your booking times and menus should come back in: Dutch, English, German, French or Spanish. Then give the restaurant a name for your own list, optionally add your booking website, and click Add restaurant.
VerificationThe ID Is Checked Against Live Formitable
Before anything is saved, DM Champ checks the Restaurant ID against Formitable's live booking system. If the ID does not resolve you are told straight away, rather than finding out when a guest tries to book. It is fine if the check reports no bookable times for tomorrow. That only reflects your current availability, and the AI uses whatever is open on the day a guest asks about.
Good to knowFormitable Bookings and the Appointment Booked Webhook
Reservations that come in through the Formitable integration do not fire the Appointment Booked webhook. That event belongs to DM Champ's own booking system, so if you have built automations or notifications on top of it, they will not see Formitable reservations at all. Worth checking before you wire anything downstream of that event, and worth knowing if a Formitable booking looks like it went missing from a flow you already trust.
Several restaurantsAdd One Row Per Restaurant
You can add several Formitable restaurants by clicking Add restaurant on the connected Formitable row for each one. Every restaurant has its own Pause and Remove buttons on the Booking and Calendar page. Pausing stops the AI taking reservations for that restaurant while leaving it set up. Removing deletes it entirely, and you can add it back later with the same ID.
Around the visitFollow-Ups and Re-Engagement
Beyond the booking itself, the AI can message guests after their visit to thank them, ask for feedback or offer something for the next booking. Broadcasts and Campaigns bring past guests back for seasonal menus, special events and loyalty offers. Train the agent on the usual restaurant questions, hours, parking, dress code and dietary options, and it answers them without staff stepping in. Tags such as VIP, regular or event-inquiry split the list for different flows.
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