ZenchefZenchef Integration Reservations Handled in the Chat
DM Champ connects to Zenchef so your AI agent can check table availability, take a booking, and handle a change or a cancellation inside the WhatsApp, SMS or Instagram conversation the guest is already in. Reservations stay in Zenchef. The messaging happens where your guests are.
How it worksConnecting Zenchef Step by Step
What the setup actually looks like, from the connection screen to the first booking or record the AI handles in Zenchef.
- 01Turn the connector on in Zenchef
In Zenchef open Settings, then Integrations, then Partners, and connect DM Champ under Reservation services. Until that is done, Zenchef will not give DM Champ access to the restaurant.
- 02Connect the restaurant in DM Champ
Open Settings, then Booking and Calendar under the Integrations group, and click Connect on the Zenchef card. Enter the Restaurant ID from your Zenchef dashboard URL and click Continue.
- 03Prove you have access
Type the restaurant name exactly as it appears in Zenchef, then click Add restaurant. You get three tries every five minutes, and the words have to match.
- 04Point an AI agent at Zenchef
Open the agent, go to the AI Abilities step, turn on Let this agent book appointments on the Bookings card, and choose Zenchef in the provider picker underneath.
- 05Add the menu and the house rules
Put your menu, hours, parking, private dining and allergen policies into the agent's knowledge base so it can answer everything around the booking too.
Every screen and field is covered in the setup guide: Zenchef documentation.
What it coversReservations Handled Inside the Chat
Once Zenchef is connected, DM Champ works with your Zenchef reservation data. A guest asking for a table gets real open time slots back instead of a link to a form. A confirmation message can go out when a reservation is created in Zenchef, reminders go out before the booking to cut no-shows, and a guest who wants to move or cancel can do it in the same conversation, with the change syncing back to Zenchef.
- Check Zenchef availability and reply with open slots
- Send a confirmation when a reservation is created
- Send reminders before the reservation
- Handle changes and cancellations in the conversation
Before you startSwitch the Connector On in Zenchef First
Zenchef only lets DM Champ see a restaurant once the restaurant has turned the connector on in its own Zenchef account. In Zenchef, go to Settings, then Integrations, then Partners, find DM Champ under Reservation services and click Connect. Skip this and the Restaurant ID step in DM Champ stops with a message saying Zenchef has not given the platform access to that restaurant yet. If you cannot find the entry, Zenchef support can enable it for your restaurant.
SetupRestaurant ID, Then the Name Check
In DM Champ you connect Zenchef under Settings, in the Integrations group, on the Booking and Calendar page. Enter your Restaurant ID, which sits in your Zenchef dashboard URL or can be supplied by Zenchef support, then type the restaurant name exactly as it appears in Zenchef. That name step is the access check: DM Champ never shows you the name, so you have to already know it. You get three tries every five minutes, and capitalisation and spacing do not matter.
Several restaurantsAdd One Row Per Restaurant
A group can add several Zenchef restaurants, one per Restaurant ID, from the same connected Zenchef row on the Booking and Calendar page. Each restaurant carries its own Pause and Remove buttons. Pausing stops the AI taking reservations for that restaurant while leaving the setup in place. Removing deletes it entirely, and you can add it back at any time with the same ID.
MenusThe Menu Lives in Your Knowledge Base
The Zenchef connection covers reservations. It does not read your Zenchef menu. To have the AI answer questions about dishes, prices, allergen notes and daily specials, put that detail in the agent's FAQs or knowledge sources, or upload the menu as a PDF or image to the media library with a note about when to send it. The bot then answers a vegetarian options question from the knowledge base and sends the file when a guest asks for the menu.
Beyond bookingsGuest Messaging Around the Reservation
The same setup covers the messaging around the visit: greeting new guests who reach out on any channel, following up after the visit to thank them and invite them back, and asking happy guests for a review. Broadcasts and Campaigns reach your guest list with holiday menus, wine dinners and events, and tags let you split that list into segments such as wine lovers, birthday celebrations or large parties.
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