TheForkTheFork Integration Built, Waiting on Partner Approval
The TheFork connection is built but not switched on yet. When it opens, your AI agent will check real TheFork availability, book a table, and change or cancel a reservation inside the WhatsApp, SMS, Instagram or website chat the guest is already in.
How it worksConnecting TheFork Step by Step
What the setup actually looks like, from the connection screen to the first booking or record the AI handles in TheFork.
- 01Ask TheFork to enable the partner
Your restaurant needs the DM Champ partner switched on in its TheFork account. Ask your TheFork account manager or TheFork support. Until it is done, TheFork does not let DM Champ reach the restaurant.
- 02Add the restaurant in DM Champ
Under Settings, on the Booking and Calendar page, click Add restaurant on the TheFork card, paste your TheFork Restaurant ID and click Verify. The ID is the long UUID from TheFork Manager.
- 03Name it and save
Give the restaurant a name, which is what you see in the list and what the AI calls it, then save. You can add several restaurants, one per TheFork Restaurant ID.
- 04Pick TheFork on the agent
Open the agent, go to AI Abilities, turn on Let this agent book appointments, choose TheFork in the provider picker, and pick which connected restaurant this agent books for.
- 05Load up the knowledge base
Add the menu, hours, parking, allergen policies and dress code so the agent answers around the reservation, and fill in your phone number and website for handovers.
Every screen and field is covered in the setup guide: TheFork documentation.
StatusThe Connection Is Built, Not Switched On
It runs on TheFork's partner API, and TheFork issues those partner credentials only after approving a partnership. Until that approval comes through, the TheFork card stays hidden in the app. There is no date to give yet. If you run your reservations in TheFork and want to know the moment it opens up, send a note to email support and you will be told when it does.
What the AI will doBookable Times, Then the Table
Picked as the booking provider on an agent, it checks bookable times for a date and a party size against live TheFork availability, and can look across a range of dates to tell a guest which days still have tables. It books with the guest's name, email, party size, date, time and any special request they mention, finds their own upcoming reservations, changes the date, time or party size, and cancels.
- Check bookable times, and which nearby days still have tables
- Flag a credit card guarantee, an offer or a set menu before booking
- Book with name, email, party size, date, time and special requests
- Find, change or cancel the guest's own upcoming reservations
Honest about the catchOn Request Bookings and Deposits
Some reservations come back from TheFork as on request. The restaurant confirms those later rather than the table being held straight away, and the agent tells the guest exactly that instead of promising a confirmed table. Times that need a deposit or a card imprint cannot be booked in chat at all: the agent explains why and sends the guest to you or to your TheFork page to finish it there. On phone channels it looks up reservations by the number the conversation is on. On other channels it only knows about bookings made in that same chat.
Where reservations landTheFork Manager Stays Your Calendar
Your team sees every one of these in TheFork Manager like any other booking, listed with TheFork Manager API as the channel it came from. They also appear on your Appointments page in DM Champ with a THEFORK badge. TheFork stays the system of record for the guest: it sends its own confirmation email, so DM Champ does not send a second one, and these reservations are not copied to Google Calendar.
Setup, when it opensA Restaurant ID and a Verify Step
Your restaurant will need the DM Champ partner enabled on its TheFork account, which is something TheFork switches on. Ask your TheFork account manager or TheFork support for it. Then in DM Champ, under Settings, Booking and Calendar, click Add restaurant on the TheFork card, paste the Restaurant ID, a UUID of letters, numbers and dashes from TheFork Manager, click Verify, name the restaurant and save. On the agent you pick TheFork and which connected restaurant it books for.
MenusReservations Only, Not the Menu
The TheFork connection covers reservations. It does not read your menu. To have the AI answer questions about dishes, prices, allergen notes and daily specials, add that detail to the agent's FAQs or knowledge sources, or upload the menu as a PDF or image to the media library with a note about when to send it. Operational answers like hours, parking, private dining and dress code belong in the same place.
Frequently Asked.
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